How can I help my HR department manage an overwhelming volume of employee issues related to open enrollment and claims?
The USI Benefit Resource Center (BRC) provides individualized support for employee and spouse benefit plan questions and assistance with ongoing claim issues. By referring employees and spouses to the USI BRC, the Human Resources team significantly reduces the time spent on administrative issues and can devote more time to strategic HR functions.
The USI Benefit Resource Center (BRC) is a value-added service for USI clients. Similar services provided by a third party cost on average $24 per employee per year.
We’ve estimated the financial impact for you. Feel free to update the assumptions.
- Increases employee satisfaction and awareness of benefits plans
- Quarterly reports provide insight on critical communication improvement opportunities
- Relieves HR personnel from certain administrative tasks, freeing them to focus on strategic functions
HR teams spend approximately 40% of their time on strategic functions, such as recruiting and managing talent, improving leadership development, compensation analysis, strategic workforce planning, and enhancing employee engagement.
Utilization of the USI’s Benefit Resource Center can increase the amount of time HR has to spend on strategic HR initiatives by 20%.
The USI Benefit Resource Centers are staffed by full-time Benefit Specialists with an intense focus on member advocacy and education.
Unlike other brokers that rely on busy account managers to handle escalated claim issues, USI’s Benefit Specialists work exclusively on employee issues and directly communicate with carrier contacts to ensure escalated and efficient resolutions for plan members.
The USI Benefit Resource Center is fully compliant with HIPAA. All inquiries are documented in a HIPAA-compliant call tracking system. Utilization of the BRC is reported each quarter and reviewed to identify trends related to communication gaps and plan design challenges.
I'd like to explore further how USI can help our company manage the volume of employee questions related to open enrollment and resolve claims.
For USI clients, the Benefit Resource Center is included at no additional cost and is typically available within 30 days of engagement. As a next step, let's schedule a time to speak with one of USI's regional Benefit Resource Center leaders.